Privacy Policy

1. Introduction

Welcome to EternaPath ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eterna1path.com and place orders with us.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of personal information:

• Identification data: Full name, email address, phone number.
• Delivery information: Delivery address within New Zealand.
• Order data: Items purchased, quantities, total order value.
• Communication data: Messages sent through our contact form.
• Technical data: IP address, browser type, pages visited, time and date of access (collected via cookies and analytics tools, if consented).

We do not collect payment card information. All payments are made in cash on delivery.

3. How We Use Your Information

We use your personal information solely for the following purposes:

• To process and fulfil your orders.
• To contact you regarding your order status or delivery arrangements.
• To respond to your enquiries and support requests.
• To improve our website functionality and user experience.
• To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil your order and deliver goods to you.
• Legitimate interests: To operate and improve our business, prevent fraud, and ensure security.
• Consent: Where you have provided explicit consent (e.g., for non-essential cookies).
• Legal obligation: Where required by New Zealand law.

5. Sharing Your Information

We may share your information with:

• Delivery partners: To arrange shipment of your order across New Zealand.
• IT service providers: Who assist in hosting and operating our website, bound by confidentiality agreements.
• Law enforcement or regulatory authorities: Where required by law or to protect our legal rights.

All third parties we work with are contractually required to protect your data in accordance with applicable privacy laws.

6. Cookies

Our website uses cookies to enhance your browsing experience. You can find full details in our Cookie Policy. You may decline non-essential cookies via the cookie banner displayed on your first visit.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by applicable law. Order records are typically retained for 7 years for accounting and legal compliance purposes. Contact form data is retained for up to 12 months.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to legal retention obligations.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Office of the Privacy Commissioner (New Zealand).

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

Our website is intended for adults aged 18 years and older. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with personal data, please contact us immediately so we can delete it.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: